Privacy Policy

Cape-able-Kids Pediatric Occupational Therapy
Effective Date: September 1, 2026
Last Updated: September 1, 2026

Cape-able-Kids Pediatric Occupational Therapy (“Cape-able-Kids,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information and personal health information entrusted to us by children, parents, guardians, caregivers, and other individuals who interact with our practice.

This Privacy Policy explains how Cape-able-Kids collects, uses, discloses, retains, and protects personal information through our website, cape-able-kids.com, and in connection with our pediatric occupational therapy services.

Our privacy practices are intended to comply with applicable Canadian and Nova Scotia privacy laws, including the Personal Health Information Act (PHIA), as applicable to our practice.

1. About Cape-able-Kids

Cape-able-Kids Pediatric Occupational Therapy is a pediatric occupational therapy practice located in Sydney, Nova Scotia.

For privacy questions, requests, or concerns, please contact:

Cape-able-Kids Pediatric Occupational Therapy
Sydney, Nova Scotia, Canada
Email: info@cape-able-kids.com
Website: cape-able-kids.com

2. Information We Collect

The information we collect depends on how you interact with Cape-able-Kids.

Information you provide directly to us

We may collect information such as:

  • Parent, guardian, or caregiver name;

  • Child's name;

  • Child's date of birth and age;

  • Parent, guardian, or caregiver contact information;

  • Mailing or residential address;

  • Email address and telephone number;

  • Information provided when you contact us;

  • Appointment and scheduling information;

  • Referral information;

  • Information about a child's health, development, functioning, abilities, challenges, and needs;

  • Relevant medical, developmental, educational, or therapy information;

  • Reports or information provided by other healthcare, education, or service professionals;

  • Information necessary for billing and payment; and

  • Other information reasonably necessary to provide occupational therapy services.

Some of this information constitutes personal health information under Nova Scotia's Personal Health Information Act.

Information collected through our website

Our website is hosted and operated using Squarespace.

When you visit our website, Squarespace and our website may automatically collect certain technical information, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Approximate time spent on the website;

  • Referring website; and

  • Other technical information relating to your use of the website.

Squarespace may use cookies and similar technologies to operate the website and, depending on our website settings, to provide analytics and performance information.

3. How We Use Personal Information

We may collect, use, and disclose personal information for purposes that are reasonable and appropriate in the circumstances and as authorized or required by applicable law.

These purposes may include:

  • Providing occupational therapy assessments, consultations, treatment, and follow-up;

  • Understanding a child's needs and developing appropriate treatment plans;

  • Communicating with parents, guardians, caregivers, and clients;

  • Coordinating care with other healthcare or service providers where authorized or permitted;

  • Scheduling and managing appointments;

  • Maintaining clinical and administrative records;

  • Processing payments and managing accounts;

  • Responding to inquiries;

  • Operating and maintaining our website;

  • Improving our services and website;

  • Meeting professional, legal, regulatory, insurance, and accounting requirements;

  • Protecting the security of our clients, staff, systems, and practice; and

  • Fulfilling other purposes authorized or required by law.

We do not sell personal information.

4. Consent

Where required by applicable law, Cape-able-Kids will obtain meaningful consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

Because Cape-able-Kids provides services to children, consent and decision-making may involve a parent, guardian, substitute decision-maker, or the child themselves, depending on the child's age, capacity, circumstances, and applicable law.

In certain circumstances, applicable law may permit or require us to collect, use, or disclose personal health information without consent.

Consent may be withdrawn where permitted by law. Withdrawing consent may affect our ability to provide certain services or continue a particular course of care.

5. Children's Personal Health Information

Cape-able-Kids provides occupational therapy services to children and therefore collects personal health information about minors as necessary to provide care.

We take particular care to protect children's information.

We communicate with parents, guardians, substitute decision-makers, and children as appropriate based on applicable law and the circumstances of the child.

A child's rights concerning access to and control of their personal health information may depend on factors including age, capacity, and applicable legislation.

6. Website Contact Forms and Online Inquiries

If you contact Cape-able-Kids through our website, we may collect the information you provide so that we can respond to your inquiry.

Please do not submit detailed medical, developmental, diagnostic, or other highly sensitive health information through a general website contact form or ordinary email.

If we require sensitive clinical information, we will provide instructions for an appropriate method of communication.

7. Email Communications

Cape-able-Kids uses Gmail/Google Workspace for email communications.

We may use email to communicate with clients, parents, guardians, caregivers, referral sources, and other individuals as appropriate.

Please be aware that ordinary email is not the same as a dedicated secure healthcare communication system. For this reason, we encourage individuals not to send highly sensitive health information by ordinary email unless Cape-able-Kids has specifically advised that doing so is appropriate.

Google Workspace services, including Gmail, process and store email information as part of providing the service.

We take reasonable steps to use appropriate privacy and security safeguards when communicating electronically.

8. Disclosure of Personal Information

Cape-able-Kids does not sell or rent personal information.

Depending on the circumstances and applicable law, personal information may be disclosed to:

  • Parents, guardians, or substitute decision-makers where authorized;

  • Healthcare professionals involved in a child's care;

  • Other professionals or service providers involved in supporting a child's care, where authorized or permitted;

  • Service providers who assist us with information technology, email, website hosting, administration, billing, or other practice functions;

  • Professional advisors such as lawyers, accountants, insurers, or auditors;

  • Regulatory or professional bodies where required or permitted;

  • Government authorities where required or permitted by law; and

  • Other persons where appropriate consent has been provided or where disclosure is otherwise authorized or required by law.

We take reasonable steps to ensure that service providers handling personal information on our behalf maintain appropriate privacy and security safeguards.

9. Squarespace and Website Hosting

Our website is hosted on the Squarespace platform.

Squarespace may process technical information about website visitors, including information relating to browser, device, network, pages visited, and website activity. Squarespace also uses necessary cookies and may use analytics and performance cookies depending on the settings configured for our website.

Cape-able-Kids uses Squarespace for website hosting and presentation. We do not use our website to collect detailed clinical information about children.

For more information about Squarespace's handling of visitor information, please refer to Squarespace's privacy documentation.

10. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Enable essential website functionality;

  • Maintain website performance;

  • Understand general website traffic and activity; and

  • Improve the website and visitor experience.

Squarespace provides functionality that allows website owners to restrict certain non-essential analytics and performance cookies and to display a cookie banner to visitors.

You can also manage or delete cookies through your browser settings.

Cape-able-Kids does not intentionally use website cookies or analytics technologies to collect or infer a child's clinical or health information.

11. No Online Booking

Cape-able-Kids does not currently offer online appointment booking through its website.

If you contact us to inquire about services or an appointment, we may collect the information you provide in order to respond and manage the inquiry.

12. Marketing Communications

If you voluntarily subscribe to a newsletter or other marketing communication from Cape-able-Kids, we may use your contact information to send information about our services, educational resources, events, or other communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at info@cape-able-kids.com.

We will comply with applicable Canadian privacy and electronic communications requirements.

13. Safeguarding Personal Information

Cape-able-Kids uses reasonable administrative, physical, and technical safeguards appropriate to the sensitivity of the information we hold.

Safeguards may include:

  • Confidentiality and privacy procedures;

  • Access controls;

  • Password and authentication protections;

  • Secure electronic systems;

  • Physical security measures;

  • Restricted access to clinical records;

  • Secure storage and disposal procedures;

  • Privacy and security practices for electronic communications; and

  • Procedures for identifying and responding to privacy incidents.

No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

14. Privacy Breaches

Cape-able-Kids maintains procedures for responding to actual or suspected privacy breaches.

If a privacy breach occurs, we will take reasonable steps to contain and investigate the incident, assess the potential risks, reduce the possibility of further harm, and comply with applicable notification and reporting requirements.

Where required by law, affected individuals and/or the appropriate privacy oversight authority will be notified.

15. Retention and Destruction of Records

Cape-able-Kids retains personal and personal health information only for as long as reasonably necessary to provide services and meet applicable professional, legal, regulatory, insurance, accounting, and record-retention requirements.

Clinical records may be subject to specific retention requirements applicable to occupational therapists and healthcare providers in Nova Scotia.

When information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it, as appropriate.

16. Access to Personal Health Information

Subject to applicable law, individuals may have the right to request access to personal health information held by Cape-able-Kids and to request correction of information that is inaccurate or incomplete.

Requests should be directed to:

Cape-able-Kids Pediatric Occupational Therapy
Email: info@cape-able-kids.com

We may require sufficient information to verify the identity and authority of the person making the request.

Certain limitations or exceptions may apply to access requests under applicable legislation.

17. Correction of Personal Information

If you believe information we hold about you or your child is inaccurate or incomplete, you may request that we correct the information.

We will review correction requests in accordance with applicable law and our professional and clinical obligations.

18. Privacy Complaints

If you have a concern about how Cape-able-Kids collects, uses, discloses, retains, or safeguards personal information, please contact us first so that we have an opportunity to investigate and address your concern.

Privacy concerns may be directed to:

Cape-able-Kids Pediatric Occupational Therapy
Email: info@cape-able-kids.com

Individuals may also have the right to raise a privacy complaint with the Office of the Information and Privacy Commissioner for Nova Scotia, the independent oversight authority under PHIA.

19. Applicable Privacy Legislation

Cape-able-Kids's handling of personal health information is subject to applicable Nova Scotia and Canadian privacy legislation.

In particular, the Personal Health Information Act (PHIA) establishes rules governing the collection, use, disclosure, and protection of personal health information by health custodians in Nova Scotia.

Nova Scotia's privacy framework identifies regulated health professionals acting as custodians as having obligations under PHIA concerning personal health information.

Cape-able-Kids will comply with applicable privacy obligations arising from PHIA and other legislation, professional requirements, and regulatory standards applicable to our services.

20. Third-Party Websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and practices. Cape-able-Kids is not responsible for the privacy, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

21. Changes to This Privacy Policy

Cape-able-Kids may update this Privacy Policy periodically to reflect changes in our services, technology, privacy practices, or legal and regulatory requirements.

The most recent version will be posted on our website with the applicable “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Cape-able-Kids Pediatric Occupational Therapy
Sydney, Nova Scotia, Canada
Email: info@cape-able-kids.com
Website: cape-able-kids.com

We are committed to protecting the privacy and confidentiality of the children, families, and individuals we serve.